FAQ
Frequently Asked Questions (FAQ)
1. Orders
Q: How do I place an order?
A: You can order directly on our site by adding the desired items to your basket, then confirming your order by following the payment steps.
Q: Do you offer custom designs?
A: Yes, we create custom designs according to your wishes. Contact us via the contact form or private message to discuss your project. A 15% deposit is also required.
Q: Can I modify or cancel my order after validation?
A: Changes or cancellations are possible within 24 hours of ordering, unless creation has already begun.
Q: Are your creations unique?
A: Yes, all our creations are handmade and may have slight variations, making them unique.
Q: What materials do you use?
A: We work primarily with natural stones, epoxy resin, engraved wood, and stainless steel.
Q: How do I care for my jewelry and accessories?
A: To preserve their shine, avoid prolonged contact with water and chemicals, and store them in a dry place. Don't forget to clean and recharge your stones after first use, using the Flower of Life, for example, also available on our website.
Q: What are the delivery times?
A: Delivery times vary depending on the product, customization, and available inventory. Typically, you should allow 2 to 10 business days after order confirmation.
Q: What delivery methods do you offer?
A: We offer several delivery options. You can choose your delivery method when ordering.
Q: Can I return a product?
A: Returns are possible within 14 days of receipt, except for personalized items. See our return policy for more details.
Q: What payment methods do you accept?
A: We accept payments by credit card, PayPal.
Q: Is payment secure?
A: Yes, all transactions are secured using advanced encryption systems.
Q: How does customization work?
A: You can choose materials, colors, and add engravings or specific elements according to your preferences. Contact us to discuss options.
Q: How long does it take for a custom order?
A: Custom orders would typically be an additional 3-10 business days depending on the complexity of the project and available raw material inventory.
Q: Do you offer gift wrapping?
A: Yes, all our products can be packaged in a beautiful pouch or gift-ready box.
Q: Do you make special boxes for occasions?
A: Yes, we offer themed boxes for occasions like Valentine's Day, Christmas, and birthdays.
Q: Do you offer designs for businesses?
A: Absolutely! We create personalized items (keychains, coasters, etc.) with your company logo or QR code. Contact us to learn more.
Q: Could you create gifts for events (weddings, baptisms, etc.)?
A: Yes, we can design unique creations for your special events. Contact us to discuss the possibilities.
Q: How can I contact you?
A: You can reach us via:
- The contact form on the website
- Email: celinercrea@gmail.com
- Private message on our social networks
Q: Do you have a physical store?
A: We are currently operating online only, but you can find our creations at local craft markets and events.